All of our employees are screened for criminal activity. Most have been with us for years and have cleaned thousands of homes without incident. We are also fully insured, including liability, workers’ compensation, and theft coverage.

Green cleaning involves more than just non-toxic, no-odor products. We start in the rooms furthest from the entrance and work our way out, cleaning as we go. We always clean from top to bottom so that dust and debris are fully picked up. We also make sure not to cross-contaminate between bathrooms, kitchens, and the rest of the house.

The Green Seal Certified Mark indicates we have met or exceeded criteria set forth for sustainability, and environmental impact.

There are several convenient ways to provide us access to your home:

• You can be home to let us in.

• You can leave a key for us (for example, under a mat).

• You can give us a key to keep securely in our office for each visit.

• You can provide us with a door or garage code.

• You can unlock your door remotely once we notify you that we’ve arrived.

The main difference between an Initial Service Visit (ISV) and a Recurring Service Visit (RSV) is the amount of time and detail involved. During your first visit, we spend extra time bringing your home up to our green clean standards. For regular visits, there is much less scrubbing and deep cleaning needed, so the service takes less time.

You don’t need to provide any cleaning supplies—we bring everything with us. If you have specific products you’d like us to use, just let the team know what they are, where they’re kept, and how you’d like them used. We’ll be happy to take care of the rest.

You can definitely tip the crew, but it is by no means required. Tips are always greatly appreciated. If you choose to add a tip to your credit card, please let the team know the amount so they have a record of it.

You can book a cleaning by phone, by filling out an online request and responding to the estimate via email, or by clicking the “Book Online” button on our website.

It’s entirely up to you and your comfort level. Some customers prefer to be home during cleaning, and we make sure that happens. Others have never been home, even on the first day, and that works perfectly fine as well.

The duration of cleaning depends on the size of your home. An initial cleaning typically takes 3–5 hours for a team of two, while regular service usually takes 1.5–3.5 hours for a team of two.

Yes, you can have the same team as long as you schedule your cleanings on the same day each time. If your schedule varies, it may be more difficult to assign the same team consistently.

You can pay by check at the time of service or by cash if you notify us in advance. You can also pay online after the service is complete; we’ll email you an invoice with a link to make payment securely.

If you need to cancel, please let us know as soon as possible. The latest you can cancel is the day before your scheduled service. We understand that unexpected situations can arise, and if you must reschedule on the day of service due to extenuating circumstances, that is allowed. However, repeated same-day cancellations may incur a fee corresponding to the cost of the service visit.